Rising living costs can make rent a struggle for some, so Arizona apartment community owners and managers are going the extra mile to support residents who fall behind on payments.
Rather than immediately moving to court to evict a resident, many multifamily companies are actively working to provide payment solutions that help individuals and families stay in their homes.
“If they cannot get rental assistance, which is starting to be the norm due to funds not being available, we will set up a ‘Promise To Pay’ program with the resident to stop the eviction process,” said Elizabeth Beaulieu, portfolio director at Quarterpenny Management, which operates apartment communities in southern Arizona. “This is for our residents who typically pay rent on time and just need additional time due to a job loss or other significant reason.”
Property managers also offer help to residents who may not know how to find what assistance may be available.
“When a resident is late on rent, we send the typical five-day notice to pay rent along with a very detailed list of rent assistance resources,” Beaulieu explained. “We also volunteer to assist the resident with completing the process needed to apply to these various organizations.”
Larger management firms are also embracing a proactive approach.
“At Asset Living, we strive to provide ongoing support to residents facing financial difficulties,” said Rachael Kish, senior vice president of operations at the national property management firm, which has a strong presence in Arizona.
“During the move-in process and with follow-up reminders every few months, we make it a point to notify residents of third-party payment options like Flex, which allow rent to be paid incrementally,” Kish added.
In addition to these tools, Asset Living provides residents with access to local aid agencies such as the Community Action Human Resources Agency, the Salvation Army and various faith-based organizations.
“Ultimately, communication is key,” Kish said. “We want our residents to know that we’re here to support them, work through challenges together, and help them get back on track.”
Arizona’s apartment community managers are showing that compassion and collaboration can make all the difference in keeping people housed.
